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Albums may or may not include pre-order benefits, such as photocards and posters. Kpop Kastle cannot be held responsible if product is not available with the items disclosed, or if the product is not shipped along with them.

In-stock items that are purchased with pre-order items will be shipped out once pre-order items arrive. If you're interested in receiving your in-stock items before your pre-order purchases, please make separate purchases. Products ship USA-wide from Florida. Kpop Kastle cannot be held liable for any customs or fees incurred during shipping. Kpop Kastle is not responsible for any damages that occur to the package outside of our warehouse.

Order processing may take between 2-7 business days. Shipping methods do not reflect processing time, and may take longer than the estimated shipping time displayed at checkout.

If you are looking for support with your order, please refer to our FAQs about claims. Please submit a claim within 7 days of delivery date with attached video to support@kpopkastle.com

All items that are on sale/clearance are final sale. No returns or exchanges, no claims.

All items are offcially distributed Brand-New and Original items directly from the Manufactures.
All items and features are delivered in sealed package condition from the original Manufactures.